At FARE, every piece is designed with care and produced in limited runs. We do everything we can to guarantee the quality of our work. If something goes wrong, here is how we handle returns and refunds.
You may request a return within 14 calendar days of receiving your order. To be eligible, the item must:
Items showing signs of wear or damage cannot be accepted.
To request a return, write to us at hi@fareofficiel.shop with:
Once your request is approved, we will send you the return instructions. Return shipping costs are covered by the customer, unless the error is ours or the product is faulty.
Once your return has been received and inspected, we will let you know whether it has been accepted. If approved, the refund will be issued to the original payment method within 5 to 10 working days, depending on your bank.
Original shipping costs are non-refundable, unless the item received is faulty or the error is attributable to FARE.
We only replace items that are faulty or shipped in error. If you would like to exchange a size or a product, write to us at hi@fareofficiel.shop. Exchanges depend on stock availability.
If you receive a damaged or defective item, contact us within 48 hours of delivery with photographs of the product. We will find a solution as quickly as possible.
FARE — hi@fareofficiel.shop