Everything you need to follow, change or ask about an order.
Once your payment is accepted, you receive a confirmation email with your order number. Keep it — you will need it for any request.
If nothing arrives within an hour, check your spam folder before writing to us.
You receive a tracking number by email as soon as your parcel leaves the workshop. Tracking can take up to 24 hours to become active.
Delivery times are on our shipping page.
Write to us as soon as possible at hi@fareofficiel.shop with your order number. We can change the size, the address or the contents as long as the order has not been dispatched.
Once a parcel has left, nothing can be changed.
You can cancel and be fully refunded as long as your order has not been dispatched. Write to us with your order number.
Made-to-order pieces cannot be cancelled once cutting has started, since they are made for you alone.
Some pieces are cut and dyed to order. These take up to 10 working days to prepare before shipping. We tell you when you place the order.
If your tracking shows no movement for more than 10 working days, or if your parcel arrives damaged, write to us with your order number and photographs. We will take it up with the carrier.
See our returns page for conditions and how to send a piece back.
Write to us at hi@fareofficiel.shop with your order number. We answer within two working days.